Enterprise Maintenance Package

Target audience: Companies with multiple systems, series production, laboratories, schools/universities with many devices – focus on maximum availability .

Services (building on PRO)
Everything from PRO plus :

• ⏱ Defined reaction time
  • within 4 working hours via email/phone
  • Prioritization in the ticketing system
• 🧑💻 Regular remote checks (e.g. quarterly):
  • Checking log files, firmware versions, and print statistics
• 🧳 Preferred on-site deployment In case of critical failures (next business day within a defined radius, by arrangement)
• 🧪 Extended consulting on the introduction / scaling of technology in the company :
  • Workflow optimization
  • Component and material consulting
  • Employee training (e.g., 1 half-day on-site or 2 x 2 hours remotely)
• 📚 Optional: individual training packages / in-house training (Add-on bookable)
• 📦 Optional / on request:
  • Swap unit approach (Replacement device for bridging purposes)
  • Integration into existing ticket/helpdesk systems

Price proposal ENTERPRISE

For you, this is an attractive, yet still profitable offer:

ENTERPRISE: €649 / year / device (incl. VAT)

Additionally:

• Tiered pricing from 10 devices (-10% from 10 devices)
• Individual SLAs & Framework Agreements upon request